Returns Policy

1. Return Policy
Thank you for shopping at Set Stuff Rentals. If for any reason, you are dissatisfied with your purchase, you may return it within 30 days of the purchase date for either 100% store credit or a refund which will include a 15% restocking fee, subject to conditions below.

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by check, then a check will be issued to you within 10 days. Cash payments over $200 dollars will be made by check. All orders being returned must have a securely wrapped package and include a copy of the packing slip with your return. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. Also, this may seem obvious, but we can process returns only for items purchased from Set Stuff Rentals.

Conditions:

2. What if my item is defective, broken, or needs repair?
Set Stuff Inc. partners with reputable manufacturers who stand by their products. However, on rare occasions, a product can have a defect that was undetected by the manufacturer or that becomes apparent during use. If a product you’ve purchased from Set Stuff has a manufacturing defect, please contact us.

For repair, maintenance, and warranty service that is covered by a manufacturer’s warranty, please contact the manufacturer directly.

3. How do I return an item?
Within 10 days of receipt of your order, you may return or exchange unopened products or opened merchandise in new condition, with its original packaging and accessories for a refund on the product’s purchase price. Securely wrapped package and include a copy of the packing slip with your return. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package. Also, this may seem obvious, but we can process returns only for items purchased from Set Stuff Rentals.

Please allow 3-4 business days to process your exchange once the returned item has been received by us. If you need your new item faster, please ask your customer service rep about expedited exchange options.

4. Are there any items I cannot return or exchange?
The following items may not be returned or exchanged: backdrop paper, batteries, aerosols, paints, tapes, cut fabric, light bulbs, custom orders, and all opened items where hygiene is an issue i.e. eyepiece chamois, ear pieces, custom modified products which all sales are final.

5. What if my shipment is missing an item?
All shipments must be carefully inspected for shortages upon receipt. Although it’s an extremely unusual occurrence, it can happen. We offer a 3 working-day window from the time the package is signed for to the time of reporting. When reporting shortages please have your order number available and contact the Set Stuff Rentals shipping department 323 993-9500 during business hours. We will review our video-tape to confirm or contest all shortage claim.

6. What if my shipment is damaged in transit?
All shipments must be inspected carefully including concealed damage before signing the freight bill. If damage is detected, refuse delivery. If you fail to do this, the carrier may or may not accept a damage claim at a later date. If the later occurs, contact the carrier ASAP and request a damage report and pickup of the damaged goods. Set Stuff Rentals Customer Service must be notified at 323 993-9500 upon determining that damage has occurred, so that we can help aid you with a claim settlement. We offer a 3 working-day window from the time the package is signed for to the time of reporting.

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